How care moves

Know what happens at every step.

Start anywhere in Ghana using the KABCARE Short Code or app, then follow one connected path through consultation, tests, treatment, delivery, and follow-up.

Choose your starting point

Two ways in. One connected care journey.

Whether you begin with a basic phone or a smartphone, your care continues through the same KABCARE patient profile.

Starting in the KABCARE app

Use your account to choose a patient, request care, and keep every update in one place.

Updates stay in the app

01Sign inOpen KABCARE and select yourself or a family profile.

02Choose careSelect a doctor, home care, pharmacy, lab, or hospital path.

03Confirm detailsChoose a time, share the reason for care, and confirm payment or coverage.

04Receive careMeet the doctor or continue to the assigned service partner.

05Follow the planSee orders, results, prescriptions, delivery, and follow-up updates.

Explore each care route

Every service has a clear next step.

Not every patient needs every service. KABCARE shows only the steps required for the care plan.

Doctor and laboratory

For care that needs a test before the doctor can complete the plan.

01Doctor consultationThe doctor reviews symptoms and medical information.

02Lab orderIf needed, the doctor sends the test order to the patient and selected lab.

03Test and resultThe lab completes the test and returns the result to the patient record.

04Doctor follow-upThe doctor explains the result and confirms treatment or the next step.

Pharmacy and delivery

For prescriptions fulfilled by a connected pharmacy.

01Prescription issuedThe doctor adds medicine and instructions to the care plan.

02Pharmacy confirmsThe pharmacy reviews availability, price, and fulfillment details.

03Pay and choose deliveryConfirm payment or coverage, address, and delivery or pickup.

04Receive and follow upTrack fulfillment and contact the care team if needed.

Home care

For eligible nursing, clinician, sample collection, or follow-up services at home.

01Request home careSelect the patient, service, location, and preferred time.

02Clinical reviewKABCARE confirms that the service is suitable for home care.

03Professional visitsAn assigned professional arrives and completes the approved service.

04Visit record and follow-upNotes and next steps return to the patient record and care team.

Hospital and referral

For care that requires an in-person facility, specialist, or higher level of support.

01Referral createdThe doctor documents why hospital or specialist care is required.

02Facility selectedReview the destination, appointment, coverage, and directions.

03Hospital careThe facility receives relevant referral information and provides care.

04Return to follow-upDischarge notes and next steps reconnect with the KABCARE plan.

One connected record

The patient should never have to start over.

Each completed step adds the next useful update to the same patient journey, with access controlled by role and consent.

Appointments and visit status

Lab orders and results

Prescriptions and fulfillment

Care notes and follow-up

Common questions

What patients should know.

Does every consultation require a lab test?

No. A lab step appears only when the doctor decides a test is needed.

Can I begin without a smartphone?

Yes. Dial *713*6839# to begin on a supported phone, with an SMS handoff when the app is needed.

Can medicine be collected instead of delivered?

Choose delivery or pickup when the selected pharmacy supports both options.

What if I need urgent hospital care?

Do not wait for an online workflow during an emergency. Contact local emergency services or go to the nearest emergency facility.

Ready to start your care journey?

Open KABCARE or dial the short code to begin.

Open the patient app Dial *713*6839#