KABCARE Support
Use this page to ask questions, report account or appointment issues, request help with your medical records, or contact KABCARE support.
Contact Support
For account access, appointments, payments, prescriptions, lab results, medical records, privacy requests, or technical issues, contact our support team.
- Phone: 024 257 3008 (+233 24 257 3008)
- WhatsApp: Message KABCARE support
- Privacy Policy: https://kabcareapp.com/privacy.html
- You can contact support without signing in to the app.
- Response time: within 1-2 business days.
What To Include
Please include your name, phone number, device model, app version, a short description of the issue, and screenshots if available. Do not include passwords or full payment card details.
Urgent Care
KABCARE is not a replacement for emergency services. If you are experiencing a medical emergency, contact your local emergency number immediately before using the app.
Services And Providers
KABCARE is operated by DoctorNow Holdings Inc. The app helps patients access care workflows involving independent healthcare providers, hospitals, pharmacies, labs, nurses, and delivery partners where those services are available.
DoctorNow Holdings Inc provides the KABCARE software platform and support. Medical, pharmacy, laboratory, nursing, and delivery services are provided by the participating licensed providers or institutions responsible for each service.
Privacy And Data Requests
To request account deletion in the app, open Settings and select Delete Account. Your account is disabled immediately. Support completes permanent deletion within 14 days and confirms completion by SMS, email, or WhatsApp. Required medical, payment, audit, or legal records may be retained.
For privacy questions, record access requests, deletion assistance, or corrections to your information, call support or contact us on WhatsApp. You do not need to sign in.