KABCARE Privacy Policy

Who Operates KABCARE

KABCARE is operated by DoctorNow Holdings Inc. DoctorNow Holdings Inc provides the software platform, patient account access, appointment booking workflow, medical records workflow, payment coordination, notifications, and support tools.

Healthcare, pharmacy, laboratory, nursing, ambulance, home care, and delivery services are provided by participating independent providers or institutions responsible for those services.

Information We Collect

• Account information, including name, phone number, email address when provided, profile details, country, and login information.
• Appointment information, including service type, reason for visit, schedule, provider, facility, appointment status, and care notes.
• Health-related information that users or participating providers add to the platform, including medical history, prescriptions, lab requests, lab results, bills, care summaries, and uploaded files.
• Payment and transaction information needed to process and verify appointments, bills, memberships, and related services.
• Device and usage information, including IP address, device type, browser or app version, logs, diagnostics, and security events.
• Device notification tokens and call invitation status used to deliver, answer, decline, and end incoming video consultations through Apple Push Notification service and Firebase Cloud Messaging. Video consultations use Agora to carry live audio and video.
• The address or location you choose for nearby care, home visits, or delivery. Location permission is requested while you use these features; you can also enter an address manually.
• Support messages and communications sent through the app, phone, WhatsApp, SMS, email, or other support channels.

How We Use Information

• To create and manage patient accounts.
• To book, manage, and coordinate appointments and related care services.
• To share relevant appointment and health information with the providers involved in a user's care.
• To process payments, confirm payment status, issue receipts, and prevent payment abuse or fraud.
• To send appointment updates, care summaries, prescriptions, lab results, billing notices, support replies, and service messages.
• To maintain security, troubleshoot bugs, improve reliability, and operate the KABCARE platform.
• To comply with legal, regulatory, audit, tax, safety, and dispute-resolution obligations.

How We Share Information

We share information only as needed to provide, secure, support, or legally operate the service. This may include sharing information with:

• Participating healthcare providers, hospitals, pharmacies, laboratories, nurses, ambulance providers, home care providers, and delivery partners involved in a user's requested service.
• Payment processors and mobile money providers used to process, verify, refund, or reconcile payments.
• Messaging, hosting, storage, analytics, maintenance, and technical service providers that help operate the platform.
• Government, regulator, law enforcement, court, auditor, or other third party when required by law or necessary to protect users, providers, DoctorNow Holdings Inc, or the public.

We do not sell patient medical information.

Medical Records And Consent

KABCARE may let users view, upload, or share care records with participating providers. Users should only share information they are authorized to provide. Providers are responsible for professional care decisions and for maintaining records required by applicable healthcare rules.

Where the app asks for consent to share medical history or records, that consent controls the related sharing workflow unless another legal basis applies.

Payments

KABCARE may use third-party payment processors to collect appointment fees, bills, memberships, and other service payments. We receive transaction references, payment status, amount, currency, payer information, and related verification details. We do not ask users to send full card numbers or payment PINs to KABCARE support.

Security And Retention

We use administrative, technical, and operational safeguards designed to protect personal and health-related information. No internet service can guarantee absolute security, but we work to limit access to authorized users, providers, administrators, and service providers who need the information to perform their role.

We keep information for as long as needed to provide services, support users, resolve disputes, meet legal and regulatory obligations, maintain records, prevent fraud, and operate the platform. Retention periods may vary by record type and legal requirement.

User Choices And Requests

To initiate account deletion, open Settings in the app and select Delete Account. Your account is disabled immediately. Support completes permanent deletion within 14 days and confirms completion by SMS, email, or WhatsApp. Required medical, payment, audit, or legal records may be retained. For help without signing in, call +233 24 257 3008 or contact support on WhatsApp.

You can turn off notification, camera, microphone, photo, or location permissions in your device settings. Turning off a permission may prevent the related feature from working.

Users may request help accessing, correcting, exporting, restricting, or deleting personal information where applicable law allows. Some medical, payment, audit, safety, or legal records may need to be retained even after an account request.

For privacy questions, account deletion, medical record requests, or correction requests, contact KABCARE support at https://kabcareapp.com/support.html.

Children

KABCARE is intended for users who can lawfully create an account or for caregivers using the service for a dependent where allowed. A parent, guardian, or authorized caregiver should contact support if they believe a child has provided information without appropriate permission.

Changes To This Policy

We may update this privacy policy when our services, providers, laws, or operational practices change. The updated policy will be posted at this URL with a new last-updated date.